How to Book Appointments

DEPOSITS

In order to make an appointment with any of our artists, nail techs, and aestheticians, we must first collect a non-refundable deposit. The deposit will be $50 per hour of work scheduled. Online booking will require a 50% deposit. No deposit = no work will be done. You can pay the deposit in person at the shop or through Interact etransfer (vagabondsaints@gmail.com) The deposit is applied to the cost of the tattoo on the day that it is completed, unless there is a less than 24-hour reschedule, a cancellation (at any time), a no-show, or if you are more than 15 minutes late to your appointment. In those cases, the deposit will be forfeit to pay for the artist/nail tech/aesthetician's time. 

Since deposits are non-refundable they are not refunded at any point regardless of when an appointment is canceled. We’ll need a new deposit to reschedule your appointment. PLEASE ACCOUNT FOR TRAFFIC AND PARKING WHEN PLANNING YOUR DRIVE TIME. Traffic can be an issue in Hamilton and parking is always challenging. We don’t have a parking lot, but there is a pay to park lot behind Lulu's Shawarma and another behind Greek Palace.

Our staff book up pretty solid each week in advance. While normally it’s usually very rare that someone doesn’t show up for an appointment, has to cancel at the last minute, or is more than 15 minutes late, it does happen. That’s when we have to take the non-refundable $50 deposit to cover our time and this is why:

• If  there is a need to reschedule, the staff like to schedule someone else in that opening. If they only have a day or two to book it, it’s usually not possible as most of their clients are busy with work and/or are parents. Having at least three days to go through their waiting lists or contact clients gives them a little more time for planning.
• If the appointment opening isn’t booked due to lack of time or someone not showing up, it leaves the staff with hours of time that should have been working time. Since they only get paid when they are plying their craft they lose out on any chance of income during that time. This can be a missed opportunity of anywhere from $100 of lost income and up (depending on their hourly rate and the percentage that the staff pay to the shop.). As you can see, the deposit usually doesn’t cover all of the income they would have made that day, but it helps a little.  
• If the appointment is simply canceled and not rescheduled they need to get paid for the time they spent consulting in person or through email/texts/DMs/etc. If the service is never done then they have spent that time without any compensation.
• Since the artists are independent contractors, they are not paid an hourly wage, they are only here when they have appointments. If they come in and then find that their appointment was canceled when they arrive, they are out the income that they would have made that day.

You deposit will be forfeited in full in the case of: 

• You don’t show up for your appointment.
• You cancel your appointment.
• You reschedule your appointment without giving at least 48 hours notice.
• You are more than 15 minutes late for your appointment (PLEASE call even if you are going to be one minute late to let us know you are on your way.)
• You show up, but you have decided to get a different tattoo/service than what was previously discussed. This will forfeit your deposit (You can always change your mind! We will never make you get a service, but this will cause the scheduled appointment to become a consultation which means the staff member is no longer getting paid for their time. They need to get paid for their time so you’ll need to leave another deposit.)
• You show up with a minor child. We can’t have unattended children in the studio and you’ll be busy and unable to move while you’re getting a tattoo, piercing, nails, hair service. Our shop is not a child-friendly environment. 
• You arrive to your appointment without government-issued identification.
• You reschedule your appointment more than twice.

RESCHEDULING

If, for some reason, you didn’t put down a deposit with your artist/nail tech/aesthetician, (perhaps you earned their trust as a reliable client or caught them at a moment when they forgot to ask for the deposit), a cancellation/rescheduling will require a Rescheduling Fee of $50. 

Reasons for a Rescheduling Fee include:

· You don’t show up to your appointment.

· You cancel your appointment (at any time).

· You don’t give us at least 24 hours notice to reschedule an appointment.

· You are more than 15 minutes late for your appointment (again, PLEASE call even if you are going to be one minute late to let us know you are on your way)

· You show up, but you have decided to get a different tattoo/nail style/hair service than what was previously discussed.

We would all love to be able to create our art for free, but we are all full-time tattoo artists/nail techs/aestheticians and depend on this income to support ourselves and our families. We want to offer you an awesome service and also a great experience getting it. Frustration over missed appointments can tarnish a great experience for all of us. 

*There is one important note. We keep a very clean studio and need to be attentive to germs and infection risk. If you are sick or contagious in any way (especially during this Covid-19 pandemic) please call us to cancel your appointment and we will discuss the deposit at that time.